Last updated: August 2026
These Terms of Service govern all quotes, bookings, and services provided by Detailing Solutions Krew (trading as Detailing Solutions Krew). By requesting a quote or confirming a booking, you agree to these terms.
1. About Us
Detailing Solutions Krew is a Sydney-based property cleaning company specialising in pre-sale cleans, strata maintenance, and a full range of residential and commercial cleaning services.
Contact:
Email: [email protected]
Phone: 0423 668 766
2. Quotes
All quotes are provided in writing and are valid for 30 days from the date of issue. Quotes are based on the information you provide at the time of enquiry. If the property condition differs significantly from what was described, we reserve the right to adjust the price before commencing work.
We will notify you of any variation before starting. If you do not accept the variation, no work will be performed and no charge will apply.
3. Bookings and Confirmation
A booking is confirmed once you have accepted a written quote and received a booking confirmation from us. You are responsible for ensuring access to the property on the scheduled date and time.
4. Payment Terms
Payment is due within 7 days of the invoice date unless otherwise agreed in writing.
Overdue invoices accrue interest at 10% per annum, calculated daily from the due date until the date of payment.
We accept payment by bank transfer and credit/debit card. Payment details are included on your invoice.
5. Cancellations and Rescheduling
We understand circumstances change. Our cancellation policy is as follows:
- More than 48 hours’ notice: No charge. You may reschedule at no cost.
- Less than 48 hours’ notice: Up to 50% of the quoted fee may be charged to cover scheduling and resource costs.
- No-show (no access on arrival): Up to 100% of the quoted fee may be charged.
Cancellations must be made in writing (email or SMS) to be considered valid.
6. Access and Property Condition
You must ensure we have safe and unobstructed access to all areas to be cleaned. Before we arrive, please:
- Keep pets indoors or secured away from work areas for the duration of the visit
- Bring in washing, clothing and other items from clotheslines, balconies or other exterior areas being cleaned
- Clear furniture, pot plants, outdoor equipment and other items from balconies, patios, courtyards and other areas booked for cleaning
- Ensure working access to water and electricity where required
- Remove other personal items, valuables, or obstacles from areas to be cleaned
- Notify us of any hazards, known damage, or fragile items
If an area booked for cleaning has not been cleared as above (for example, a balcony full of furniture or storage), we can move items for you, but this takes additional time and will be charged at our standard rate, confirmed with you before we proceed.
Detailing Solutions Krew is not responsible for delays or incomplete work caused by restricted access or undisclosed hazards.
7. Satisfaction Guarantee
We stand behind our work. If you are not satisfied with the result, please notify us within 24 hours of service completion. We will return to rectify any missed areas at no additional cost.
This guarantee does not apply where:
- The property was not in the condition described at the time of booking
- Access restrictions prevented completion of certain areas
- Damage pre-existed the service
8. Liability
Detailing Solutions Krew holds public liability insurance. In the event of damage caused directly by our staff, we will assess and address the matter promptly.
We are not liable for:
- Pre-existing damage or deterioration
- Damage caused by faulty fixtures, fittings, or surfaces not disclosed prior to the service
- Consequential or indirect losses
Our liability is limited to the value of the service provided.
9. Privacy
We collect and handle your personal information in accordance with our Privacy Policy.
10. Changes to These Terms
We may update these Terms of Service from time to time. The current version will always be available at dsk.au/terms-of-service/. Continued use of our services following any update constitutes acceptance of the revised terms.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the jurisdiction of the courts of New South Wales.
For questions about these terms, contact us at [email protected] or call 0423 668 766.