Last updated: April 2026
Detailing Solutions Krew (trading as Detailing Solutions Krew) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We collect personal information that is reasonably necessary to provide our services. This may include:
- Contact details: Name, email address, phone number, and property address
- Booking and service information: Details about your property, service requirements, and scheduling preferences
- Payment information: Billing details and payment records (processed securely — we do not store full card numbers)
- Communications: Records of emails, SMS messages, and enquiries you send us
We collect this information when you:
- Submit an enquiry or request a quote via our website or by phone
- Make a booking or engage our services
- Communicate with us by email, SMS, or phone
2. How We Use Your Information
We use your personal information to:
- Provide, manage, and improve our cleaning services
- Process bookings, invoices, and payments
- Communicate with you about your booking, including reminders and follow-ups
- Send service-related updates and, where you have opted in, promotional communications
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Third-Party Service Providers
To operate our business efficiently, we share necessary information with trusted third-party platforms. These providers are bound by their own privacy policies and applicable law:
- Jobber — job scheduling, CRM, and client management (jobber.com/privacy)
- ServiceM8 — field service management and job tracking (servicem8.com/privacy)
- Xero — accounting, invoicing, and payment processing (xero.com/legal/privacy)
- Mailchimp — email marketing and communications (mailchimp.com/legal/privacy)
- Cloudflare — website security, performance, and content delivery (cloudflare.com/privacypolicy)
We only share the minimum information necessary for each provider to perform their function.
4. Data Storage and Security
Your information is stored securely using the platforms listed above, all of which employ industry-standard encryption and security practices. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.
5. Retention
We retain your personal information for as long as required to provide our services and meet legal obligations (generally 7 years for financial records under Australian law). When information is no longer needed, it is securely deleted or de-identified.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your information, subject to legal obligations
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at [email protected].
7. Cookies and Website Analytics
Our website (dsk.au) may use cookies and similar technologies to improve your browsing experience and gather anonymous analytics. You can control cookie settings through your browser. We do not use cookies to identify you personally without your consent.
8. Contact and Complaints
If you have questions about how we handle your personal information, or wish to make a complaint, please contact us:
Email: [email protected]
Phone: 0423 668 766
If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
9. Changes to This Policy
We may update this Privacy Policy from time to time. The current version is always available at dsk.au/privacy-policy/. Material changes will be communicated via our website.
This policy applies to Detailing Solutions Krew and its operations across Sydney and surrounding regions.